At Clinify, protecting patient data is at the core of our operations. We comply with Australia’s Privacy Act 1988 and the 13 Australian Privacy Principles (APPs) to ensure secure and transparent data handling.

Open and Transparent Management of Personal Information

We are committed to transparency in how we manage personal data. Our privacy policy, available on our website, clearly explains how we collect, use, disclose, and store information. Our team is trained to uphold these standards.

Anonymity and Pseudonymity

Wherever possible, we allow individuals to interact with us anonymously or using pseudonyms. We only collect essential information for generating AI-powered progress notes, and patient data is retained temporarily for up to 48 hours.

Collection of Solicited Personal Information

We collect personal data only when it is necessary for our services, using lawful and fair methods. Clinify supports healthcare providers in meeting consent obligations with tools like printable consent forms and clear policies.

Dealing with Unsolicited Personal Information

If we receive unsolicited personal information, we promptly assess whether it could have been collected lawfully. If not, we securely destroy or de-identify it in compliance with APPs.

Notification of the Collection of Personal Information

Before or at the time of collection, we notify individuals of the purpose, potential disclosures, and consequences of not providing certain information. This ensures clarity and informed consent.

Use or Disclosure of Personal Information

Personal data is used strictly for its intended purpose: delivering and improving Clinify’s AI-powered solutions. Any other use requires explicit consent or falls under specific exceptions provided by the Privacy Act.

Direct Marketing

Our marketing efforts target only healthcare providers who create accounts with Clinify. We do not market to patients or use their data for promotional purposes. Providers can easily opt out of communications if desired.

Cross-Border Disclosure of Personal Information

When disclosing personal information to overseas recipients, we take steps to ensure they comply with standards equivalent to the Australian Privacy Principles, safeguarding the data throughout its journey.

Adoption, Use, or Disclosure of Government-Related Identifiers

We do not adopt government-related identifiers as our own. These identifiers are only used when legally required or in compliance with APPs.

Quality of Personal Information

We ensure that all personal data we collect is accurate, complete, and up-to-date. Patients can update their details during online bookings, and healthcare providers access real-time, accurate data via our secure dashboard.

Security of Personal Information

Clinify implements comprehensive measures to safeguard personal information from potential risks such as misuse, interference, loss, unauthorized access, or modification. When personal data is no longer required for lawful purposes, we ensure it is securely destroyed or de-identified in accordance with privacy standards.

Access to and Correction of Personal Information

Individuals can view and update their personal information through our platform at any time, ensuring data accuracy. Authorized users can securely access and manage information via our internal dashboard to maintain its relevance and accuracy.

Commitment to Compliance and Improvement

As a growing platform, Clinify is dedicated to conducting regular audits, pursuing certifications like ISO 27001, and engaging in external assessments to validate our compliance and strengthen our security practices.

Clinify strives to build trust by adhering to the Australian Privacy Principles and continuously enhancing our privacy and security standards. For more details, visit our Privacy Policy or Security Posture.