Introduction

At Clinify (ACN: 662 751 920), we prioritize your privacy in healthcare. We're dedicated to safeguarding your data with the utmost security while offering the innovative AI Progress Notes feature to enhance your healthcare experience.

Data handling

1. Recording and Transcription: Your encrypted conversation with the doctor is securely and immediately transformed into text by our AI, using Google Cloud Platform (GCP) data centers primarily located in Australia. For audio transcription, we prioritize processing within Australia for its performance and efficiency. In case of disruptions, we have a failover mechanism that directs transcription processes to the United States for continuity. This step is stateless, which means that no audio data is ever stored at any point.

2. Processing and Encryption: The transcription of your conversation is never stored. Our AI language models immediately analyze the transcription to generate detailed and accurate medical notes for your doctor. We add an extra layer of encryption and temporarily save them in our secure Australian database.

3. Temporary Storage: We keep the progress note only until your doctor finalizes it in their system, but no longer than 48 hours. Afterwards, it's permanently deleted, leaving no record of your personal health information.

Our privacy promises

• Robust Data Encryption: We safeguard your information with AES encryption, the same advanced standard trusted by banks worldwide. This encryption secures your data both during transmission (in transit) and when stored (at rest), ensuring that only authorized individuals can access it. Even in the unlikely event of physical access to our Australian data centers, your data remains unreadable and secure.

• Application-Level Encryption: Beyond standard practices, we implement additional application-level encryption for progress notes within our database. This extra security layer fortifies data protection, rendering your information inaccessible, even if our database were compromised.

• Transparent and Secure Infrastructure: We utilize both Google Cloud Platform (GCP) and Microsoft Azure, both of which are trusted leaders in enterprise cloud compute. Transcriptions are primarily processed within GCP data centers located in Australia to ensure compliance with data privacy regulations and to enhance performance by maintaining proximity to local users. The Azure infrastructure we use is based in the United States, and both providers are contractually obligated to safeguard privacy under strict compliance standards. Our commitment to data security is ongoing, with plans to enhance operations further by expanding our use of local Australian infrastructure.

• Assured Data Deletion: Clinify is committed to not storing your health data indefinitely. Once a progress note is successfully saved to your doctor's system, it is permanently deleted from our servers, ensuring no long-term data retention.

• Data Storage and Protection: Any data stored within our system resides in our Australian-based database, which is equipped with default encryption at rest. This, combined with our application-level encryption, provides a comprehensive shield for your personal health information, maintaining its confidentiality and integrity.

Rigorous Access Controls

At Clinify, we enforce stringent access controls to ensure the privacy and security of your health data.

• Doctor-Exclusive Access: The core of our access control policy is that only your healthcare provider has access to your clinical notes generated by our AI Progress Notes feature. This ensures a secure and confidential channel between the clinical documentation and your doctor, maintaining the privacy and integrity of your health information.

Conclusion

Your trust is vital to Clinify. We are committed to enhancing your healthcare experience through secure and innovative technology. With robust encryption, rigorous access controls, and transparent data handling, we ensure your personal information is treated with the utmost care and respect. Should you have any questions about our data privacy practices, please don't hesitate to reach out to us at privacy@clinify.com